Terms and Conditions
1. Introduction
These Terms and Conditions (“Terms”) govern your use of the Planex Solutions website (www.planexsolutions.co.uk) and your relationship with Planex Solutions (“Planex Solutions”, “we”, “us”, or “our”), a commercial flooring contractor based in Gerrards Cross, Buckinghamshire. By accessing and using our website, you accept and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our website.
2. Definitions
In these Terms:
- “Content” means all information, text, images, data, links, software, or other material accessible through our website
- “Services” means our commercial flooring, hygienic wall cladding, and entrance matting systems services
- “User”, “you” or “your” means any person accessing or using our website
- “Quotation” means a formal estimate provided by us for our Services
3. Website Use
3.1 Acceptable Use
You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of or restrict or inhibit the use and enjoyment of the website by any third party. Such restriction or inhibition includes, without limitation, conduct which is unlawful, or which may harass or cause distress or inconvenience to any person, and the transmission of obscene or offensive content or disruption of normal flow of dialogue within this website.
3.2 Accuracy of Information
While we make reasonable efforts to update the information on our website, we make no representations, warranties or guarantees, whether express or implied, that the Content on our website is accurate, complete or up to date. The Content on our website is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information.
3.3 Intellectual Property
All Content included on our website, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code, and software, is the property of Planex Solutions or our suppliers and is protected by UK and international copyright laws. By continuing to use our website, you acknowledge that such material is protected by applicable United Kingdom and international intellectual property and other relevant laws.
3.4 Links to Third-Party Websites
Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements or content. We encourage you to read the privacy statement of every website you visit.
4. Services and Quotations
4.1 Service Information
The Content on our website regarding our Services is provided for general information purposes only. While we endeavour to keep information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability of the Services described on our website.
4.2 Quotations
Any prices displayed on our website are indicative only and do not constitute a formal Quotation. All Quotations for our Services are subject to a site survey and will be provided in writing. A Quotation is valid for 30 days from the date of issue unless otherwise stated. After this period, we reserve the right to withdraw or amend the Quotation.
4.3 Site Surveys
Site surveys within our core service areas (Buckinghamshire and London) are provided free of charge. For locations outside these areas, a survey charge may apply depending on distance and project scope. Any applicable charges will be clearly communicated before arranging the survey and may be credited back upon project confirmation.
5. Ordering and Contracts
5.1 Order Acceptance
Your order constitutes an offer to purchase Services from us. No contract exists between you and Planex Solutions for the provision of Services until we have received your written acceptance of our Quotation and confirmed the order in writing.
5.2 Order Cancellation
If you wish to cancel your order after acceptance but before installation commences, you must notify us in writing as soon as possible. Cancellation charges may apply to cover costs already incurred, including but not limited to, materials ordered specifically for your project. These charges will be clearly communicated at the time of cancellation.
5.3 Deposits and Payment
We may require a deposit before commencing work, particularly for larger projects. The deposit amount will be specified in your Quotation. Unless otherwise agreed in writing, final payment is due upon completion of the installation and your satisfaction with the work performed.
6. Delivery and Installation
6.1 Installation Timeframes
Any installation dates or periods mentioned on our website or in communications are approximate only and may vary. While we make every effort to ensure that all Services are delivered within the specified timeframe, we cannot be held responsible for delays due to factors beyond our control.
6.2 Access Requirements
You are responsible for ensuring that we have appropriate access to your premises on agreed installation dates. Additional charges may apply if our installation team is unable to gain access or if installation is delayed due to site conditions not disclosed during the survey.
6.3 Furniture and Equipment
Unless you have specifically engaged our Furniture Lift service, you are responsible for removing and replacing furniture, equipment, and other items from the installation area. We accept no liability for damage to items left in the installation area during works.
6.4 Subfloor Conditions
Our Quotation assumes that your subfloor is in suitable condition for the specified flooring installation. If additional subfloor preparation is required beyond what was identified during the survey, this will be discussed with you, and additional charges may apply.
7. Warranties and Liability
7.1 Workmanship Warranty
We warrant that all installation work will be carried out with reasonable care and skill by qualified professionals. Our workmanship warranty is valid for 12 months from the date of installation completion.
7.2 Product Warranties
Manufacturer warranties apply to the products we install. These vary by manufacturer and product type and will be provided to you upon project completion. These warranties are subject to proper maintenance and usage as specified by the manufacturer.
7.3 Limitation of Liability
To the fullest extent permitted by law, we exclude all liability for any loss or damage, whether direct, indirect, or consequential, arising from your use of our website or Services, except in cases of death or personal injury caused by our negligence or fraud or fraudulent misrepresentation.
7.4 Your Legal Rights
Nothing in these Terms affects your statutory rights as a consumer.
8. Force Majeure
We shall not be liable for any delay or failure to perform any of our obligations if the delay or failure results from events or circumstances outside our reasonable control, including but not limited to acts of God, strikes, lock-outs, accidents, war, fire, breakdown of plant or machinery, shortage or unavailability of materials from a natural source of supply, or restraints or delays affecting carriers.
9. Privacy and Data Protection
9.1 Privacy Policy
Our Privacy Policy, which sets out how we will use your information, can be found on our website. By using our website, you consent to the processing described therein and warrant that all data provided by you is accurate.
9.2 Cookies
Our website uses cookies to enhance your browsing experience. By continuing to use our website, you consent to our use of cookies in accordance with our Cookie Policy.
10. Changes to Terms
We may revise these Terms at any time by amending this page. Please check this page regularly to take notice of any changes, as they are binding on you upon your continued use of our website.
11. Complaints Procedure
If you have a complaint about our Services, please contact us in writing at [email address] or by post to our registered address. We aim to respond to all complaints within 7 working days and resolve them within 28 days.
12. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the law of England and Wales, and any disputes relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Contact Information
Planex Solutions is a trading name of [Legal Entity Name], registered in England and Wales under company number [Company Number] with registered office at [Registered Address].
For questions or concerns regarding these Terms, please contact us:
Email: office@planexsolutions.co.uk
Telephone: + 020 3286 8955
Last updated: May 2025