FAQs - Flooring, Cladding and Entrance Matting

Yes, we specialise in out-of-hours installation to minimise disruption to your business operations. Our teams regularly work evenings, weekends, and even overnight to ensure your business can continue operating normally during the day. This approach is particularly valuable for retail, hospitality, and office environments where downtime directly impacts revenue.

Our comprehensive service includes the complete removal and responsible disposal of your existing flooring materials. We handle all aspects of uplift and waste management in compliance with environmental regulations. If you’re interested in recycling options for your old flooring, please mention this during your consultation, as certain materials can be recycled through specialist programmes.

No – our innovative Furniture Lift service means you don’t need to clear rooms before installation. This unique approach allows us to:

• Vertically lift furniture just 5mm off the floor
• Remove and replace flooring underneath
• Lower furniture back to its original position
• Complete the entire process without disconnecting power or IT equipment

This means your staff can leave their workstations fully set up at the end of the day and return to find new flooring installed with everything exactly as they left it.

We provide a comprehensive range of commercial flooring options, including:

• Carpet tiles – Ideal for offices, offering acoustic benefits and comfort
• Luxury vinyl tiles (LVT) – Durable and versatile, suitable for most commercial environments
• Safety vinyl – Slip-resistant flooring for healthcare, education, and wet areas
• Rubber flooring – Impact-resistant options for high-traffic and sports environments
• Linoleum – Natural, sustainable flooring for environmentally-conscious projects
• Entrance matting systems – Specialist systems to protect interior flooring

During your consultation, our experts will recommend the optimal flooring solutions based on your specific environment, traffic patterns, aesthetic preferences, and budget.

At Planex Solutions, we partner with the industry’s leading manufacturers to ensure we can offer the highest quality commercial flooring solutions for every application. Our established relationships with premium suppliers include:

• Altro – Specialists in safety flooring and hygienic wall cladding, ideal for healthcare and wet environments
• Polysafe – Known for high-performance safety flooring with superior slip resistance
• Burmatex – Premium carpet tiles with exceptional durability and design options
• Gradus – Experts in entrance matting systems and transition accessories
• Duraflor – Quality commercial carpet tiles and luxury vinyl at competitive price points
• Tarkett – Comprehensive range including vinyl, linoleum, and carpet with strong sustainability credentials
• Amtico – Premium luxury vinyl tiles with unmatched design capabilities
• Karndean – High-end luxury vinyl flooring with authentic wood and stone aesthetics
• Moduleo – Innovative modular luxury vinyl flooring with enhanced stability
• Polyflor – Versatile vinyl flooring solutions for diverse commercial applications

Our independence means we’re not tied to any single manufacturer, allowing us to recommend the most appropriate products for your specific requirements. During your consultation, we’ll guide you through the options that best meet your technical specifications, aesthetic preferences, and budget constraints.

Our comprehensive service includes all necessary subfloor preparation. This may involve:

• Removing existing floor coverings
• Grinding or sanding uneven surfaces
• Filling cracks and imperfections
• Applying appropriate primers
• Installing moisture barriers if required
• Levelling screeds and compounds

Proper subfloor preparation is critical to a successful installation, and our experienced team will ensure your subfloor is perfectly prepared for your new flooring.

Yes, we have extensive experience with raised access flooring systems commonly used in office environments and data centres. We can either install new raised access systems or work with your existing raised floors, ensuring proper access is maintained while providing a high-quality finished surface.

Each flooring type has specific maintenance requirements, and we’ll provide detailed care instructions upon completion of your installation. Generally:

• Carpet tiles – Regular vacuuming and periodic professional cleaning
• Luxury vinyl tiles – Regular sweeping/mopping with manufacturer-approved cleaners
• Safety vinyl – Daily cleaning with appropriate disinfectants for hygiene-critical areas
• Rubber flooring – Specific cleaning protocols to maintain slip resistance

We can also recommend professional maintenance programmes to extend the life of your commercial flooring investment.

All our flooring installations come with a comprehensive workmanship warranty covering the installation quality. Additionally, manufacturer product warranties typically range from 5-20 years depending on the specific material and grade selected. We’ll provide full warranty details for both workmanship and materials as part of your quotation.

In many cases, yes. If the existing flooring is still available from the manufacturer, we can source matching materials. For partial replacements where exact matches aren’t available, we can suggest complementary products or creative solutions to ensure a cohesive overall appearance. This might include transitional borders or deliberate design features that turn the junction into an intentional design element.